Call 112 if you or someone in your vicinity is injured in an accident or falls ill suddenly or if there is a fire or any other emergency event requiring immediate help from the ambulance and fire and rescue services.

112 is the special emergency number which you can call with a fixed or mobile phone wherever you are in Estonia. Your call will be answered by an emergency response dispatcher who will send out needed help.

When your 112 call is answered, the emergency response dispatcher will ask you the following questions:

•        What has happened?

Stay as calm as possible and try to describe clearly what has happened, who needs help and why? Is there a fire, is anybody in danger because of the fire? In the event of an accident, the dispatcher needs to know if anybody is injured and this being the case, how many injured persons are there and how are they injured?

Describe clearly the place where the help needs to be sent.

Emergency response dispatcher must have this information in order to determine what help is needed and to send out as quickly as possible the correct emergency service to provide the necessary assistance.

Emergency response dispatcher may also need some more information while help is on the way. So stay on the phone or where you are for the time being.

EENA believes that:

• European citizens have the fundamental right to know about the existence of the 112 - this can save their lives
• When in distress, every citizen calling the 112 within the European Union should get the appropriate help, as soon as possible, at the place of the emergency
• Citizens in distress are entitled to the same high quality safety and security standards within the territory of the Member States and they should receive the same high quality aftercare in case of accident or disaster
• Citizens have the right to be informed as soon as possible about the behaviour they need to adopt in case of an imminent or developing emergency or disaster, throughout the EU